Customer Onboarding

A clear path from first conversation to governed AI pilot

DigiScience starts with buyer context, readiness, security, and measurable workflow value. The onboarding path keeps responsibilities clear and avoids asking for sensitive access before scope and controls are agreed.

Engagement start process

1

Discovery call

Confirm business problem, desired outcome, stakeholders, current workflow, urgency, and decision process.

2

AI readiness assessment

Score use-case value, data readiness, cloud posture, governance risk, and pilot feasibility.

3

Data and cloud readiness review

Review data sources, systems, integration options, Azure/AWS/GCP posture, networking, and observability.

4

Security and governance review

Define IAM/RBAC, private networking, prompt security, model risk, audit trail, monitoring, and compliance needs.

5

45-day pilot scope finalization

Lock one workflow, success criteria, assumptions, dependencies, access plan, and go/no-go decision package.

6

Pilot execution

Build a controlled proof using agreed sample data, review checkpoints, governance controls, and stakeholder demos.

7

Review and scale decision

Assess results, risks, operating model, production roadmap, budget, and whether to scale, revise, or stop.

Customer inputs

  • Business problem and target workflow
  • Current systems and data-source inventory
  • Cloud platform and IT/security contacts
  • Compliance or audit constraints
  • Success metrics and decision stakeholders
  • Sample data path approved by internal owners

DigiScience responsibilities

  • Use-case scoring and pilot feasibility
  • Secure AI architecture and governance design
  • Implementation plan and delivery backlog
  • Human approval, audit, and monitoring approach
  • Success criteria and scale recommendation
  • Handover documentation and operating guidance

Security and data handling note

Do not send passwords, secrets, API tokens, private keys, regulated personal data, or sensitive production data through email or website forms. Access is discussed only after scope, approval, data classification, and secure collaboration channels are agreed.

Discuss secure onboarding